UK-based support · 15 direct answers · Reply within one working day

Straight answers for setup, switching & support.

This page covers the questions merchants usually ask before they move forward — from pricing conversations and sign-up, to hardware, software and compliance. The answers stay direct, and if your setup needs a more tailored answer, you can call the Pulsare Pay team directly.

Direct phone support PCI DSS compliant Pre-configured rollout when approved

Coverage

15 answers

Focused on the questions merchants tend to ask before they switch or request pricing.

Topics

3 clear groups

General, hardware and software questions organised so the page stays easy to scan.

Support

Real follow-up

If the written answer is not enough, a UK-based team member can talk your setup through with you.

Pulsare Pay UK support team
UK-BASED SUPPORT

Support standard

Clear written answers first, then a real team when your business needs a more specific conversation.

Reply standard

One working day

Commercial and setup questions answered quickly by the team.

Rollout

Next-day when approved

Configured devices can be prepared for a faster launch.

Talk directly

020 3916 6243 · info@pulsarepay.com

Use the FAQ first, then reach out when your question depends on your trading setup.

Find the answer quickly — then move forward with confidence.

The FAQs are grouped around the three areas merchants usually want clarity on first: getting started, choosing hardware, and understanding the software.

Nothing here is written to impress. It is written to make the next decision easier.

General

Who we are, who we help, how sign-up works and what to expect from the first conversation.

Hardware

Portable terminals, EPOS setups, connectivity and what happens if a device needs support.

Software

Dashboard features, training, integrations and multi-location visibility.

Trust baseline

PCI DSS compliant systems, transparent pricing conversations and direct support remain part of the offer throughout.

PCI DSS Transparent pricing UK-based team
05 answers

General

The basics about Pulsare Pay — who we are, who we serve, and how to get started.

What is Pulsare Pay?

Pulsare Pay (trading name of Ping Payment Solutions Ltd) is a UK-based payment solutions provider. We supply card terminals, EPOS systems, and e-commerce payment infrastructure to businesses of all sizes — with transparent pricing, next-day terminal delivery, and real human support.

Who can use Pulsare Pay?

Any UK business that accepts card payments. Our solutions are used by retail shops, restaurants and cafés, tradespeople, market stall operators, salons, mechanics, car showrooms, and many more. If your customers pay by card — in person, online, or on the move — Pulsare Pay has a product for you.

How do I sign up for Pulsare Pay?

Fill in our short Get Quote form with your name, business details, and what you're looking for. One of our UK-based team will call you back, understand your specific needs, and recommend the right setup. The whole process takes minutes, and your terminal can be with you next day.

Get your free quote
What fees are involved in using Pulsare Pay?

Our pricing is transparent from the first conversation. Your exact rates depend on your business type and transaction volumes, and we will walk you through every line before anything moves forward.

Request a tailored quote
Is Pulsare Pay secure and PCI compliant?

Yes. All Pulsare Pay card terminals and payment systems are PCI DSS compliant with bank-grade encryption on every transaction. Your customers' data is protected at every step.

05 answers

Hardware

Questions about our physical devices — card machines and EPOS systems.

What types of card machines does Pulsare Pay offer?

We offer handheld, portable card terminals that work over both Wi-Fi and 4G, so you're covered whether you're behind a counter or out on a job. All terminals accept contactless, chip & PIN, Apple Pay, and Google Pay. For businesses wanting a complete till setup, our EPOS system adds a touchscreen terminal, receipt printer, cash drawer, and optional kitchen printer and barcode scanner.

Compare all devices
Do I need a Wi-Fi connection to use the card machine?

No. Our card terminals support both Wi-Fi and 4G connectivity. If your broadband goes down, the 4G fallback keeps you taking payments. For tradespeople and mobile businesses, the 4G-only setup works perfectly on the road or on site.

What's included in the EPOS system setup?

The standard EPOS setup includes a touchscreen terminal and receipt printer. A cash drawer, barcode scanner, and kitchen printer are available as add-ons depending on your business type. Every EPOS system arrives pre-configured and ready to use straight out of the box — no technical setup required on your end.

How do I install the hardware?

Your terminal arrives pre-configured by our team. For the card terminal, you simply power it on and you're ready to accept payments. For EPOS systems, we'll walk you through the setup over the phone if needed — most customers are live within the hour.

What happens if my card machine or POS system stops working?

Call our UK-based support line and a real person will answer. We offer remote diagnostic support and hardware replacement where needed. You won't be stuck navigating a chatbot or waiting days for a callback.

05 answers

Software

Questions about the Pulsare Pay app, dashboard, and third-party integrations.

What features are available in the Pulsare Pay app?

The Pulsare Pay app gives you a real-time overview of your sales, orders, and customer activity. You can generate reports, manage your product catalogue, track staff performance, and handle customer bookings — all from one place. A web dashboard is also available so you're not tied to one device.

Can the software integrate with my existing systems?

Yes. Our EPOS software integrates directly with Xero, FreshBooks, Sage, and QuickBooks for accounting. We also connect with major e-commerce platforms so your online and in-store sales stay in sync automatically.

Is training provided for the software?

Yes. Our UK-based team will walk you through the software when you onboard. We also provide documentation and are available by phone if you have questions after setup. Most customers are confident using the system within a few hours.

Can I manage multiple locations from one account?

Yes. If you operate more than one site, Pulsare Pay's software lets you manage all your locations from a single account — with separate reporting per location so you can see exactly how each site is performing.

Is there a web version of the Pulsare Pay software?

Yes. Your dashboard is accessible from any web browser, so you're not limited to any single device. Manage your business from a laptop, tablet, or desktop — wherever you are.

Still have questions?

Speak to the team behind the setup.

If the right answer depends on your business type, transaction volume, hardware needs or rollout timeline, we can talk it through directly and point you to the cleanest route.

Best next step

  1. 1

    Show us your current setup

    Counter, portable, online, or a fuller EPOS rollout.

  2. 2

    Get one commercial recommendation

    Product fit, rollout expectations and pricing context without contract fog.

  3. 3

    Move only if it makes sense

    No pressure to proceed. Just a clearer route to the right setup.

No obligation to proceed. Clearer pricing conversations. A real UK-based team when you reply.

UK-based support Reply within one working day Configured rollout when approved PCI DSS compliant